What can therapy do for me?

Research shows that Emotionally Focused Couple’s Therapy (EFT) marriage counseling can help couples experience greater relationship satisfaction. Eye Movement Desensitization Therapy (EMDR) for trauma counseling has also been clinically tested to help individuals overcome PTSD symptoms. EFT and EMDR are not the only types of therapy approaches our therapists utilize.  We offer many evidenced based models such as ACT, DBT, Play Therapy, and IFS to name a few.  The therapists at Crossroads Counseling provide individual counseling services for those who are dealing with depression, anxiety, trauma, and grief and loss.  We also offer family counseling, child counseling, teen counseling, and group therapy.  We have locations that serve Scottsdale, Paradise Valley, Biltmore, Phoenix and Anthem.  In short, counseling and therapy can help you have better, more satisfying relationships and live a happier, more fulfilling life.

What happens in the first session?

In your first session you will meet with one of our expert counselors who will listen to your relationship and/or individual problem(s) and identify a plan of action that will bring relief and answers to the issues that you are facing. Most our clients will need to attend more than one session in order to experience the success they are looking for. You and your therapist will work together to determine when you will meet again and how often you will need to meet to work on your relationship or personal issue.  Our initial sessions are typically 75 minutes in length to allow enough time for the intake process.

How long are sessions and how much do they cost?

Crossroads Family Counseling Center, LLC offers competitive rates for all of our sessions.  We offer standard therapy sessions that are 45 -50 minutes in length, intake and extended therapy sessions that are 75 minutes long, 30 minute brief therapy sessions, and intensive therapy sessions for those for whom this can be a benefit.  To learn more about the cost of marriage counseling, couples counseling, family counseling, child counseling, teen counseling, group therapy, intensive couples counseling, individual counseling, couples seminars and workshops, or any of the other types of services we offer please contact our office by calling 623-680-3486,texting 623-688-5115, or emailing

How does mental health insurance at Crossroads work?

Going to therapy is an important investment in your mental and emotional health.  Our rates vary based on the therapist and session length. Cost should never get in the way of therapy which is why we offer competitive rates for our services.  Crossroad’s staff of expert therapists are considered out-of-network providers.  If you have out-of-network benefits, your insurance company MAY reimburse you for a percentage of the cost of therapy.  What this means is that if you want to utilize your insurance benefits the first step in the process is to use our Peace of Mind Coverage Calculator.  This tool can help you to check your out-of-network benefits and provide you an initial estimate of what you may expect to be reimbursed for therapy.

After you check your benefits with the Peace of Mind Coverage Calculator it his highly recommended that you verify the estimated reimbursement amount with your insurance company as they will have the most up-to-date information.

Click here to be directed to the Peace of Mind Coverage Calculator.

The second step in the out of network insurance billing process is to submit the superbill to your insurance company.  A superbill, also known as a Statement for Insurance Reimbursement, is a document that our billing department can provide you in order for you to be reimbursed by insurance payers. This document is similar to a statement, but it provides additional information such as CPT codes and primary diagnosis codes.

Please note that most insurance companies DO NOT reimburse for marital and/or couples counseling. You must contact your specific insurance company to learn of their policy regarding payment and/or reimbursement for marital, couples, and/or relationship counseling services.  Finally, interns are not eligible for out of network billing with insurance payers.

In summary, you can see a Crossroad’s therapist and utilize your insurance plan.  The two step process first involves checking to see if your insurance has an out of network provision by using our Peace of Mind Coverage Calculator or by calling our office and requesting one of our administration team check for you.  The second step is to request a superbill after the completion of your session that has been paid in full so that you can submit to you insurance plan.  It typically 2-4 weeks for reimbursement.

I want marriage or couples counseling.  What if my spouse or partner does not want to attend marriage or couples counseling?

If your spouse or partner does not want to attend couples or marriage counseling we encourage you to attend by yourself. We offer couples counseling for one for those whose spouse/partner will not attend or for those who would like to work on relationship dynamics without their spouse/partner present.  What we have learned is that you can benefit from relationship counseling by learning how to better improve your role within your marriage or relationship. Many of our clients find that they feel better and their relationship or marriage may also experience some positive improvements.  Please be aware that in most cases insurance does not reimburse for couples, marriage, or relationship counseling.

What forms of payment do you accept?

Forms of payment accepted are cash, check, and credit/debit (Visa, MasterCard, Discover, American Express) card processing.  Payment is due each session.  HSA cards and FSA cards are also accepted.  Finally, we are proud to partner with CareCredit which offer convenient interest free financing for 6 months.  To learn more about utilizing CareCredit call our office at 623-680-3486
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How many sessions will I need?

Length of sessions depends on several factors such as the level of distress in a marriage, relationship, family, or individual, and on the type of counseling you are receiving. For instance, research on the success of Emotionally Focused Couples Therapy appears to move couples from distress to recovery in 10-15 sessions for 70-75% of cases, and creates improvements in 90% of couples coming in for therapy. EFT has been used with many different types of couples in private practice, university training centers, and hospital clinics. These distressed couples include partners suffering from disorders such as depression, post- traumatic stress, and chronic illness.

Research on the effectiveness of EMDR show that twenty positive controlled outcome studies have been done on EMDR.  Some of the studies show that 84%-90% of single-trauma victims no longer have post-traumatic stress disorder or PTSD after only three 90-minute sessions. Another study, funded by the HMO Kaiser Permanente, found that 100% of the single-trauma victims and 77% of multiple trauma victims no longer were diagnosed with PTSD after only six 50-minute sessions. In another study, 77% of combat veterans were free of PTSD in 12 sessions. There has been so much research on EMDR that it is now recognized as an effective form of treatment for trauma and other disturbing experiences by organizations such as the American Psychiatric Association, the American Psychological Association and the Department of Defense. Given the worldwide recognition as an effective treatment of trauma, you can easily see how EMDR would be effective in treating the “everyday” memories that are the reason people have low self-esteem, feelings of powerlessness, and all the myriad problems that bring them in for therapy. Over 70,000 clinicians throughout the world use EMDR therapy. Millions of people have been treated successfully over the past 20 years.

Appointment times, availability, and location?

Crossroads offers counseling appointments in the Scottsdale, Phoenix, Anthem, Biltmore, and Paradise Valley office locations. Office hours are Monday-Saturday with appointment times generally starting at 10am and ending at 6pm. Crossroads offers traditional therapy appointments that are 45 to 50 minutes in duration or longer sessions that are 75 minutes in length.

What if I have more questions, and how can I get started?

Help is just a phone call away.  If you are ready to take the next step towards feeling better and creating positive and lasting change our Phoenix and Scottsdale Relationship Centers are conveniently located to serve you.  Our locations for are located throughout the valley with counseling centers located in Phoenix, Anthem, Biltmore, Paradise Valley, and Scottsdale.   Call us at 623-680-3486,text 623-688-5115, or email