FAQ’s

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Do you work with other issues besides relationships?

Yes. The therapists at Crossroads Counseling provide individual counseling services for those who are dealing with depression, anxiety, trauma, grief , anger , and boundaries.

What if my spouse or partner does not want to attend marriage or couples counseling?

If your spouse or partner does not want to attend couples or marriage counseling we encourage you to attend by yourself. What we have learned is that you can benefit from relationship counseling by learning how to better improve your role within your marriage or relationship. Many of our clients find that they feel better and their relationship or marriage may also experience some positive improvements.

What can therapy do for me?

Research shows that Emotionally Focused Couple’s Therapy marriage counseling can help couples experience greater relationship satisfaction. Eye Movement Desensitization Therapy for trauma counseling has also been clinically tested to help individuals overcome PTSD symptoms. Traditional talk therapy for depression, anxiety, anger, and other issues has been shown to have positive benefits for those who seek help. In short, counseling and therapy can help you have better, more satisfying relationships and live a happier, more fulfilling life.

What happens in the first session?

In your first session you will meet with one of our expert counselors who will listen to your relationship or individual problem(s) and identify a plan of action that will bring relief and answers to the issues that you are facing. Most our clients will need to attend more than one session in order to experience the success they are looking for. You and your therapist will work together to determine when you will meet again and how often you will need to meet to work on your relationship or personal issue.

How much do sessions cost?

Crossroads Family Counseling Center, LLC offers competitive rates for all of our services. To learn more about the cost of marriage counseling, couples counseling, family counseling, intensive couples counseling, individual counseling, couples seminars and workshops, or any of the other types of services we offer please contact our office by calling 623-680-3486.

Do you accept insurance?

Travis E. Frye MA, LPC and Crossroads’ staff of expert therapists are considered out-of-network providers on most insurance plans. If you have out-of-network benefits, your insurance company MAY reimburse you for part of the cost of therapy. Call your insurance company’s customer service number to see if you have this type of benefit. Just ask them if you have out-of-network benefits and if the benefit can be used for counseling services. They can also tell you what percentage will be reimbursed and how much deductible, if any, you will need to meet. I’ll be happy to provide you with the type of receipt you’ll need to submit to your insurance company. Finally, please note that most insurance companies DO NOT reimburse for marital counseling services. You must contact your specific insurance company to learn of their policy regarding payment and/or reimbursement for marital counseling services.

What forms of payment do you accept?

Forms of payment accepted are cash, check, and credit/debit (Visa, MasterCard, Discover) card processing. Payment is due each session.

How many sessions will I need?

Length of sessions depends on several factors such as the level of distress in a marriage, relationship, family, or individual, and on the type of counseling you are receiving. For instance, research on the success of Emotionally Focused Couples Therapy appears to move couples from distress to recovery in 10-15 sessions for 70-75% of cases, and creates improvements in 90% of couples coming in for therapy. EFT has been used with many different types of couples in private practice, university training centers, and hospital clinics. These distressed couples include partners suffering from disorders such as depression, post- traumatic stress, and chronic illness.

Research on the effectiveness of EMDR show that twenty positive controlled outcome studies have been done on EMDR.
Some of the studies show that 84%-90% of single-trauma victims no longer have post-traumatic stress disorder or PTSD after only three 90-minute sessions. Another study, funded by the HMO Kaiser Permanente, found that 100% of the single-trauma victims and 77% of multiple trauma victims no longer were diagnosed with PTSD after only six 50-minute sessions. In another study, 77% of combat veterans were free of PTSD in 12 sessions. There has been so much research on EMDR that it is now recognized as an effective form of treatment for trauma and other disturbing experiences by organizations such as the American Psychiatric Association, the American Psychological Association and the Department of Defense. Given the worldwide recognition as an effective treatment of trauma, you can easily see how EMDR would be effective in treating the “everyday” memories that are the reason people have low self-esteem, feelings of powerlessness, and all the myriad problems that bring them in for therapy. Over 70,000 clinicians throughout the world use EMDR therapy. Millions of people have been treated successfully over the past 20 years.

Appointment times, availability, and location?

Crossroads offers counseling appointments in the Scottsdale and Phoenix office locations. Office hours are Monday-Saturday with appointment times generally starting at 10am and ending at 6pm. Crossroads offers traditional therapy appointments that are 45 to 50 minutes in duration or longer sessions that are 75 to 90 minutes in length. To set a time to meet please call us at 623-380-3486.

What if I have more questions, and how can I get started?

If you are ready to take the next step towards feeling better and creating positive and lasting change for you and your relationships please do not hesitate to call us at 623-680-3486 or email us at info@crossroadsfcc.com.

Help is just a phone call away. Our Phoenix and Scottsdale Relationship Centers are conveniently located to serve you. If you would like more information on how a Crossroads Therapist can help you call us at 623-680-3486 for a free 20 minute phone consultation